The following terms of use apply only to the use of and purchases from Southwest Aquaculture at live.southwestaquaculture.com. The terms "you", "your" and "yours" refer to the user/customer utilizing our website to purchase services or merchandise ("product") or to browse our website. The terms "we", "us" and "our" refer to Southwest Aquaculture.

Disclaimer of warranty for Southwest Aquaculture’s website

We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Errors on our website

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product or products contains inaccurate or incomplete data, including data about the product's price, description or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original form of payment.

Limitations and exclusions

We reserve the right to change any/all product pricing, specifications, terms and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax (if applicable) or insurance. We disclaim all responsibility for the accuracy of any map or direction presented on our website.

Damages

In no event shall Southwest Aquaculture, it’s respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Order cancellations

It's usually not possible to cancel orders due to the nature of overnight shipping. If DOA, please see our DOA procedure page for our preferred means of handling this situation. To attempt to cancel an order before processing, please call us at (480) 659-7994.

We will NOT cancel orders via email requests, and we cannot guarantee that a cancellation can be processed.

Refund Policy

We do not issue refunds, instead your account will be credited for any approved DOA's minus shipping costs, or successful and approved order cancellations.

Trademarks

All product names and company logos mentioned herein are the trademarks of their respective owners.

Copyright notice

Any content on this site is the property of Southwest Aquaculture or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping and educational resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Changes

Products, features, pricing, terms and conditions of sale are subject to change without notice.